A Blended Training Programme called COMMIT was conceptualized and launched in 2017 in the backdrop of the mandate of the National Training Policy, which stipulates that all civil servants from lowest level functionaries to the highest level will be provided training at the time of their entry into civil service and mandates that priority will be given to the training of front-line staff, including training on soft skills, so as to improve customer orientation as well as quality service delivery to the citizen. This programme supplements the existing 12-Day Induction Training Programme (12-Day ITP) in developing Generic & Domain specific competencies in the frontline functionaries. This programme has the potential to cover more than 3 lakh officials every year.

The programme is of 28 hours duration which includes e-Modules for 20 hours and face-to-face classroom training for 8 hours The 20 hours e-training would be imparted through specifically developed 12 Generic and 3 Domain specific e-Modules. The modules on soft skills would be delivered as e-Modules and through face-to-face training, whereas the domain modules would be covered through e-Modules only. The programme is implemented through State Administrative Training Institutes (ATIs).

The blended course allows officers and faculty to take advantage of flexibility and convenience of an online course while retaining the benefits of the face-to-face classroom experience. The COMMIT is strategically aligned with the mission and goals of the 12-Days ITP to develop skills and attitude towards improving service delivery keeping the citizen at the core. The advantage of such a blended programme is requirement of limited classroom space; to infuse new opportunities to officers who have had limited or no training to build the requisite skills, knowledge and attitude; and offer the convenience of online learning combined with the social and instructional interaction that may not lend themselves to online delivery (e.g. motivational talk, understanding of the vision and proctoring assessments).